As long as the Nintendo Switch has been on the market, we’ve been hearing reports of Joy-Con drifting from gamers. A swaying thumb stick was such a big problem to a lot of people, that Nintendo filed class lawsuits against it. Now, the company appears to have caught the eyes of a large European consumer group, and may soon face an investigation from European regulators.
Specifically, the European Consumer Organization (BEUC) has filed a complaint about Nintendo and the disabled Joy-Cons with the European Commission, asking the European Commission to take action on the matter. The complaint was filed on behalf of consumers across Europe, with BEUC saying it has received testimonials from consumers in France, Belgium, the Netherlands, Portugal, Italy, Norway, Slovakia, Slovenia and Greece.
According to BEUC, it has received “nearly 25,000 complaints from European consumers” regarding Joy-Con Drift, an example of premature aging. “According to consumer testimonials, in 88% of cases, game controllers broke during the first two years of use,” BEUC wrote today. “On behalf of consumer groups in affected countries, BEUC has filed a complaint with the European Commission and national consumer protection authorities due to premature aging and misleading omissions of key consumer information (based on the EU Directive on Unfair Business Practices).
Hence, BEUC is requesting a “European-wide investigation of the issue” from the European Commission, and would like to see “Nintendo obliged to urgently address early failures of its product.” In the meantime, it wants Nintendo to repair defective consoles for free and properly inform consumers of their “limited life”.
So, we’ll see what happens from here, but when you have a large consumer organization like BEUC requesting an investigation from the European Commission, Nintendo may quickly find itself on the wrong side of the regulators regarding this Joy-Con deviation that’s a problem. You can read more about the BEUC complaint – and see the letter they sent to the European Commission – by visiting BEUC website.