Sony details fix for PlayStation 5 download issue

After yesterday’s European release, Sony has officially completed the PlayStation 5 rollout in all of its launch regions. Over the next several weeks, there will be a lot of people setting up a new console, but some seem to be actually having problems. Today, Sony detailed a fix for one of these issues and if you are having issues downloading games you will definitely want to check it out.

On Twitter, Sony says those who are having trouble downloading games with the messages “Queued for download” or “Show details” on PS5 should first make sure their system software is updated to the latest version. If that’s the case, those users will be instructed to restart the PS5 in safe mode and rebuild the database to fix the problem.

Starting up in safe mode is a fairly straightforward process, as detailed in the PlayStation support site article linked to this tweet. To get started, you will need to turn off the console by pressing the power button. Once the console is completely turned off (the power indicator will flash for a few moments before this happens) you will need to turn the console on again but this time press the power button and don’t release it until you hear a second beep.

The first beep will sound as soon as the power button is pressed, and the second beep will beep after seven seconds. After releasing the power button after the second beep, connect your console to your PS5 using its USB cable and press the PS button on it. The process for starting the PS5 in Safe Mode is exactly the same as on the PS4, so those who have had to boot into Safe Mode on PS4 should already know what they’re doing here.

From here, all you have to do is select the “Rebuild Database” option from the menu you see in safe mode and the download issue should be fixed. Of course, this is just one of the issues that new PS5 owners face at the moment, as evidenced by the numerous responses Sony received to its tweet about the download issue, so we hope more fixes come out soon.

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